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Frequently Ask Questions
Global Questions.
Yes. Data Transfer Security solutions have an ISO 27001 certificate, following an intensive 3rd party audit.
No. The secExchange portal uses a password as the primary authentication method, thus eliminating the certificate distribution issues which occur in many similar systems.
The secure exchange portal stores data in secure servers in an encrypted format. These servers are situated in the UK and Eire.
There is a comprehensive selection of user guides to help you get started and manage your secure payslip portal. Access the online support section.
Our Support team can be contacted by email at support@datatransfersecurity.com We aim to respond to your request within 24 hours (weekdays).
Please note: the Support department only runs a hotline for client administrators and cannot take telephone calls from users. Users of the Data Transfer Security system should contact their internal administrator in the first instance, visit our online support pages. or email their query to support@datatransfersecurity.com.
We have different secure payslip portal and secure file transfer solutions available to suit a wide range of business sizes and requirements. Contact us today to discuss your requirements.
Service Questions.
The Data Transfer Security secExchange portal includes many features like secDocuments, secEmail and secPayslips which integrates seamlessly to your existing payroll software to provide a secure payslip portal in which to place employee PAYE documents such as payslips, P11Ds, P45s and P60s. You can also add PDF HR documents, contracts, Health & Safety notices – anything you need your employees to see. There is an option to send a notification to the employee requesting them to access the portal when a new document is added.
By entering their password into the relevant login area, the employee then has access to the document held within. A full history is maintained so if they have mislaid a payslip or require a PDF copy, this is available without requesting via their Finance Department.
The process is fully audited and reports are available to view and download; you are able monitor items that are sent, when they arrive and when they are viewed by the desired recipient.
Additional options for your secPayslip portal include branding, two factor authentication and secure email.
The secExchange portal has been tested and approved for use with all major evergreen browsers.
The secExchange portal uses a mix of block and transport encryption processes. Secure Socket Layers (SSL) are used with a 256-bit key to encrypt communication from the sender to our servers (most credit card transactions only use 128-bit encryption).
On our servers we encrypt using block encryption, which uses a combination of 256-bit symmetric and 2048-bit asymmetric processes. This is sent to the recipient over normal email (i.e. SMTP). Decrypted content is only made available over a 256-bit SSL secure link.
Yes. the secExchange portal includes full audit reporting.
No, just register once and set up a password. The Data Transfer Security secExchange portal is a web application so providing you have internet connection and a device by which to access it, you can log into your secExchange portal.
Data Transfer Security secExchange Portal and services designed to suit a wide range of business sizes and requirements. Contact us today to discuss your requirements.
